Privacy Policy

Last updated: 8th June, 2018
In order to provide information and services to visitors and registered users (together referred to as Users) of its website http://thebigscope.com/, http://south.news, https://sparktv.in and corresponding Amazon appstore applications and mobile application SparkTV (together referred to as the Website), Visitorweb Technologies Pvt. Ltd (HSN) will, from time to time, collect, store, process and transfer certain personal information of the Users. This Privacy Policy (Privacy Policy) sets out the practices and policies followed by HSN in connection with the personal information and/or sensitive personal data or information that HSN may collect from Users. By using the website and/ or by providing your Information (as defined below), Users consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to consent for sharing your information as per this Privacy Policy.
This Privacy Policy, read together with the terms and conditions of the terms of use of the Website (Terms) constitutes a legal and binding agreement between the User and HSN and is enforceable under the laws of India.
The safety of User information is extremely important to us and this Privacy Policy defines Users rights in relation to the information the User provides to HSN, and answers questions that the User’s may have about the manner in which HSN collects, uses, stores and safeguards your information. This Privacy Policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information by the Visitorweb Technologies Private Limited (HSN).

1. Types of information we collect
From users like you, we receive and store the following types of information (hereinafter collectively referred to as the Information):
Information you provide to us: We collect information as a part of the sign-up/registration, onboarding process which includes:

• Your name, email address, username, password, age, gender, telephone number, address, geographical information and contact details.
In case of any transaction made to access content on the Website, we may collect ‘sensitive personal information’ including payment methods and data. We collect this information in a number of ways, including when you enter it while using our service, interact with our Customer Support, or participate in surveys or marketing promotions;
• Information when you choose to provide reviews or ratings, interests/preferences, account settings, (including preferences set in the “Account/Profile” section of our Website), or otherwise provide information to us through our service or elsewhere.

Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service which includes your activity on the HSN service, such as watching history, search queries, social engagement; your interaction with our email, push and text messaging; details of your interactions with customer support such as the date, time and reason for contacting support, chat conversations; device ID’s or any other unique identifiers; advertising identifiers such as cookies; device and software characteristics, connection information, language setting, time zone, statistics on page views, referring source, IP address, browser and general web server log information; page views, information collected via the use of cookies, web beacons, events and other technologies, including ad data such as information on the availability and delivery of ads, referral URL, timestamp.

Information from other sources: We also obtain information from other sources. We protect this information according to the security measures. Account and Profile Data from Third-Party Services. If you choose to log-in, access or otherwise connect to the HSN Services, or contact HSN, through a third-party service [social connect (This depends on the level of privacy settings you have in place at the social networking site)], we may, for example, collect your user ID and user name associated with that service, as well as any information you make public using that service. We may also collect information you have authorized the service to share with us (such as your user ID, public profile information, email address, birthday, friends list, pages you have “liked” and other account and profile data); service providers that help us determine a location based on your IP Address in order to customize our service and for other cases consistent with this Privacy Policy; select partners that make our service available on their device or with which offer co-branded services or engage in joint marketing activities; online and offline data providers, from which we obtain demographic, interests based on online advertising related data; publicly-available sources. We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems and combine and use it in the manner described in this Privacy Policy or as otherwise permitted by law.
2. Use of Information
We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
• To provide, analyze, administer, enhance and personalize our services and marketing efforts to process your registration, in connection with our security and compliance programs, your payments and to communicate with you on these and other topics. For example, we use information to: determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendation of content we think will be of interest to you, determine your Internet Service Provider and help us efficiently respond to support requests; prevent, detect and investigate potentially prohibited or illegal activities, including fraud and enforcing our terms such as determining eligibility to participate in an event; analyze and understand our audience, improve our service and optimize the algorithms; communicate with you respect to our service example email, push notifications, text messaging and online messaging channels so that we can send you updates about HSN details about new features and content released on HSN and promotional announcements, consumer surveys to assist you with support requests such as password reset, not able to login. Please see the “Your Choices, Including Opt-Out Options” section of this Privacy Policy to learn how to set or change your choices.

• We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been clicked on, our websites or evaluated or purchased our products and services.

Payment information that you provide to us, including credit/debit card data, will only be used to facilitate payment for our products and services.

3. Disclosure and Sharing of Information
We disclose your information for certain purposes and to third parties as described below:
The HSN Group: We share your information among the HSN Group including its members, affiliates and subsidiary companies, for data processing and storage, provide you with access to our services and new features; providing customer support; making decision about service improvements; content development and for other purposed described in the Use of Information section and in the manner as set out in this Privacy Policy. If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent.
Business Partners: We work with a number of third party business partners including marketing and advertising partners, who help us offer the HSN Services, including, for example, our content programmers, distributors, and corporate owners. We may share information collected from or about you with such business partners. If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required. When we cooperate with third party to offer co-branded products or services to you, however, we will do so only if permitted by applicable law and, in these cases, the third party are prohibited from using your personal information for purposes other than those related to the co-branded products or services.
Service providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf to assist us with the provision of services to you or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). For example, we engage Service Providers to provide marking, advertising, communications, Infrastructure and IT services to personalize and optimize our service, to process credit/debit card transactions or other payment method, to provide customer service, to analyse and enhance data and to process and administer consumer surveys/feedbacks. In the course of providing such services, these Service Providers may have to your personal or other information. We do not authorize them to use or disclose your personal information except in connecting with providing their services.
Promotional offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
Protection of HSN and others: HSN and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to
(a) satisfy any applicable law, regulation, legal process, or governmental request
(b) enforce applicable terms of use, including investigation of potential violations thereof
(c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or
(d) protect against harm to the rights, property or safety of HSN, its users or the public, as required or permitted by law.
Third Parties in Connection with Certain Transactions: In connection with any reorganization, restructuring, merger, acquisition or sale, or other transfer of assets or other similar sale transaction, we will transfer information, including personal information from or about you to one or more third parties as part of the transaction, including the due diligence process.
Whenever in the course of sharing information, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
– While using the HSN service you will have opportunities to post feedback or other information publicly, and third parties could use the information you disclose;
– certain portions of our service may provide you an option to share information by email, text message, and social or other sharing applications, using the clients and applications on your smart device;
– social plugins and similar technologies allow you to share information.
Social plugins and social applications are operated by the social networks themselves and are subject to their terms of use and privacy policies.

4. Your Choices, Including Opt-Out Options
Email and Text Messages: You always have the opportunity to opt out to receive certain communications from us via email or text message , please contact support by email [email protected] . Alternatively click the ‘unsubscribe’ link in the email. Please note that you cannot unsubscribe from service-related correspondence from us such as messages relating to account activation or transactions.

Push Notifications: You can choose to receive mobile push notifications from HSN. If you subsequently decide you no longer wish to receive these notifications, you can use your mobile device’s settings functionality to turn them off.

Interest-Based Ads: Interest-based ads are online ads that are tailored to your likely interest on your use of various apps and websites across the Internet. If you are using browser, then cookies and web beacons/telemetry can be used to collect information to help determine your likely interests. If you are using a mobile device, tablet or streaming media device that includes an advertising identifies, then the identifies can be used to help determine your likely interests. You can opt out of interest based ads by visiting the Digital Advertising Alliance or European Interactive Digital Advertising Alliance or using the opt-out mechanism in the “Interest Based Ads” link in the footer of the site you are visiting. This type of opt out is cookie based, which means that if you replace or upgrade your browser, or delete your cookies, you will need to opt out again. Opting out in this way will not prevent you from receiving ads – it will just make the ads you see less customized to you.
5. Your Information and Rights
User will, at all times, be given the option to review and correct any inaccurate, incorrect or incomplete information that has been provided by accessing profile option once logged in. Users could also choose not to share information with HSN, but in such cases, HSN may not be able to provide access to the services on its Website.
You may also request that we delete personal information that we hold about you. To make requests, or if you have any other question regarding our privacy practices, please email us at [email protected] We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the “Your Choices, Including Opt-Out Options” section of this Privacy Policy for additional choices regarding your information.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as payment related fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our administrative or records purposes and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
6. Security and Retention
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Unfortunately, no measures can be guaranteed to provide 100% security. Therefore, we cannot guarantee absolute security of your Personal Information and Non-Personal Information.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.
We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
Please note that if you allow others to use your account they may be able to view information about your account or any of the profiles under your account, including information about the content you view and your email address.
7. Children
You must be 18 years of age or older to subscribe to the HSN service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.
8. Other Websites, Platforms and Applications
The HSN service may be provided through and/or utilize features such as device controls operated by third party platforms or contains links to third-party websites, which may, in turn, collect personal information or sensitive personal information of the User operated by third parties. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the HSN service. HSN has no responsibility or liability for the privacy standards, practices and policies implemented on such websites, applications.
9. Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons), as well as advertising identifies for various reasons. For example, we use these technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services. We also use cookies, as well as other unique identifiers, to learn more about our users and their likely interests and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do and your choices regarding their use.
Cookies and Local Storage: One technology we use is called a cookie. A cookie is a small data file that is transferred to your computer’s hard disk. We may use both session cookies and persistent cookies to better understand how you interact with the HSN Services to monitor aggregate usage by our users and web traffic routing on the HSN Services, and to customize Content and advertising. These uses allow us to improve the HSN Services. We may create a unique device or user ID for you and store it in a cookie so we can customize your experience based on your preferences. We may collect information through other kinds of local storage (also referred to as “Flash cookies”) and HTML5 local storage, including in connection with features such as volume/mute settings for the Video Player. Because these technologies are similar to browser cookies, they are sometimes called “browser cookies,” even though they may be stored in different parts of your computer. We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Please note that disabling cookies or deleting information contained in cookies or Flash cookies may interfere with the performance and features of the HSN Services, including the Video Player. For example, we may not be able to store your preferences or login information or customize the Content and advertising to your viewing habits.
Web Beacons or Pixels: In addition to cookies, we may use other technologies such as web beacons or pixel tags, which can be embedded in web pages, videos, or emails, to collect certain types of information from your browser or device, check whether you have viewed a particular web page, ad, or email message, and determine, among other things, the time and date on which you viewed the Content, the IP address of your computer, and the URL of the web page from which the Content was viewed.
Advertising Identifiers: Advertising identifiers are similar to cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” (or IDFA) on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, advertising identifiers are used to make online advertising more relevant.
Mobile Device Identifiers and Software Development Kits (“SDKs”): We may use or work with third parties including our business partners and service providers who use mobile SDKs to collect information, such as advertising identifiers (e.g., “ad-ID” or “IDFA”) and information related to how mobile devices interact with the HSN Services. An SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected and related services and functionality to be implemented. A mobile SDK is in effect the mobile app version of a pixel tag or beacon. We may use this technology, for instance, to analyze how you interact with Content and advertisements and to enable analytics or other features through mobile devices.
10. Changes to This Privacy Policy
The Privacy Policy is subject to revisions at any time, as determined by HSN, without notice, and any such changes are effective immediately upon being posted on the Website; any use of the Website thereafter will be deemed to be an acceptance of these changes by the User. Users are strongly urged to read this Privacy Policy in its entirety and to periodically check this page to understand how modifications or revisions to this Policy affects the use of their information. HSN shall not be responsible for any User’s failure to remain informed about such changes. Your continued use of the HSN service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Policy, you may cancel your use of the HSN service.
11. Contacting Us
If you have general questions about your account or how to contact customer support for assistance, please contact by email at [email protected]
For questions specifically about this Privacy Policy, or our use of personal information, cookies or similar technologies, you may email us at [email protected] or contact us by mail addressed to:
Visitorweb Technologies Private Limited
No. 71, 3rd Cross, Mico Layout,
Vijayanagar, Bangalore – 560040
The data controller of your personal information is Visitorweb Technologies Private Limited. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your requests.